Printing problems on the new public computers

If a public computer will not print to the Print Release station or no printers appear to be installed then do the following…

1. Make sure the Print Release Station is on and logged in.
2. Check the print service icon. (Red means it is connected, grey is not connected.) On the public computer, press the CTRL ALT and P keys at the same time. You do not have to close any windows or documents. Just hit CTRL ALT and P on any window. This will restart the Print Management software. The Print Management icon in the system tray should flash from red to gray then back to red.

3. Try printing from either Word or Internet Explorer.

4. If printing still fails, then reboot the computer and try printing again.

5. If after a reboot it still fails then note any error messages and contact the Help Desk at x3000.