Saturday, March 14, 2009
Tax Appointments
I spoke to Pat and she said it's okay to fill cancellations and to fill ALL slots (including the fifth line) for all dates. Please do not give out Pat's phone number, take the customer's name and phone number and Pat will get back to them.
Print Release Software
The Print Release Software is now on both information desk computers. If you print form the right one, it will print to the information desk computer. If you print from the left one, it will print to the public print station. The information desk computers are labeled accordingly.
Automatic Shutdown
Our new public computers automatically shut down at closing. The only computers we need to turn off are: computer sign up station, print station, children's computer and the staff computers.
Black Display or No Image on Display
1. Make sure the computer and display are on. The power button on the computer should be lit and green. The power button on the display should be lit and either amber or green.
2. If the power is switched on on both the display and computer, then make sure the display input is set to either Auto Detect or Digital. To do this press the input selection button until either the words Auto Detect or Digital appear on the screen. The input selection button is located on the right side of the display. It is the third button down. After pressing the button it may take a few seconds before an image appears on the display.
3. If the input setting is correctly set then check the brightness and contrast to make sure they were not turned all the way down. To check contrast and brightness:
Press the Contrast / Brightness button on the display. This button is the top button on the right side of the display.
On the screen, you should now see two columns: Brightness and Contrast. If the brightness and contrast are set to 0 then adjust them by using the buttons on the right side of the display (you should see an up and down arrow).
4. If there is still no image on the display then check the signal cable to make sure it is connected securely. The signal cable has a white plug on either end. One end is connected to the rear of the display at the bottom. The other end of the cable is connected to the left side of the computer.
5. If none of the above resolves the issue, then contact the Help Desk at x3000.
2. If the power is switched on on both the display and computer, then make sure the display input is set to either Auto Detect or Digital. To do this press the input selection button until either the words Auto Detect or Digital appear on the screen. The input selection button is located on the right side of the display. It is the third button down. After pressing the button it may take a few seconds before an image appears on the display.
3. If the input setting is correctly set then check the brightness and contrast to make sure they were not turned all the way down. To check contrast and brightness:
Press the Contrast / Brightness button on the display. This button is the top button on the right side of the display.
On the screen, you should now see two columns: Brightness and Contrast. If the brightness and contrast are set to 0 then adjust them by using the buttons on the right side of the display (you should see an up and down arrow).
4. If there is still no image on the display then check the signal cable to make sure it is connected securely. The signal cable has a white plug on either end. One end is connected to the rear of the display at the bottom. The other end of the cable is connected to the left side of the computer.
5. If none of the above resolves the issue, then contact the Help Desk at x3000.
Printing problems on the new public computers
If a public computer will not print to the Print Release station or no printers appear to be installed then do the following…
1. Make sure the Print Release Station is on and logged in.
2. Check the print service icon. (Red means it is connected, grey is not connected.) On the public computer, press the CTRL ALT and P keys at the same time. You do not have to close any windows or documents. Just hit CTRL ALT and P on any window. This will restart the Print Management software. The Print Management icon in the system tray should flash from red to gray then back to red.
3. Try printing from either Word or Internet Explorer.
4. If printing still fails, then reboot the computer and try printing again.
5. If after a reboot it still fails then note any error messages and contact the Help Desk at x3000.
1. Make sure the Print Release Station is on and logged in.
2. Check the print service icon. (Red means it is connected, grey is not connected.) On the public computer, press the CTRL ALT and P keys at the same time. You do not have to close any windows or documents. Just hit CTRL ALT and P on any window. This will restart the Print Management software. The Print Management icon in the system tray should flash from red to gray then back to red.
3. Try printing from either Word or Internet Explorer.
4. If printing still fails, then reboot the computer and try printing again.
5. If after a reboot it still fails then note any error messages and contact the Help Desk at x3000.
Opening and saving documents on our public computers
Opening Documents
When opening a document all of the Office 2007 applications will first look for a USB drive. If Office can not find a USB drive then it will try to open the My Documents folder on the hard drive. Since access to the hard drive is disabled the following message will appear.
"This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator."
To clear the message and open a document, first click on OK. This will take you to an “Open” dialog window with just a “My Computer” icon showing. Insert a USB drive in one of the USB ports. After the drive is detected, double click on the “My Computer” icon. Then click on the (E:) drive icon. From here you can browse the USB drive for the document you wish to open.
Saving Documents
In Office 2007, when saving a document you must select a valid path to save to. If a USB drive is plugged in then Office will set the default save path to the USB drive. If you try to save a document without a USB drive you will get the following error message.
"This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator."
To clear the error message and save the document, first click on OK. This will take you back to the “Save As” window. Insert a USB drive in one of the USB ports. Wait until the USB drive is detected. Then double click on the “My Computer” icon located on the “Save As” window. Then double click on the (E:) icon. From here you can browse through the USB drive to find a location to save the document.
When opening a document all of the Office 2007 applications will first look for a USB drive. If Office can not find a USB drive then it will try to open the My Documents folder on the hard drive. Since access to the hard drive is disabled the following message will appear.
"This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator."
To clear the message and open a document, first click on OK. This will take you to an “Open” dialog window with just a “My Computer” icon showing. Insert a USB drive in one of the USB ports. After the drive is detected, double click on the “My Computer” icon. Then click on the (E:) drive icon. From here you can browse the USB drive for the document you wish to open.
Saving Documents
In Office 2007, when saving a document you must select a valid path to save to. If a USB drive is plugged in then Office will set the default save path to the USB drive. If you try to save a document without a USB drive you will get the following error message.
"This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator."
To clear the error message and save the document, first click on OK. This will take you back to the “Save As” window. Insert a USB drive in one of the USB ports. Wait until the USB drive is detected. Then double click on the “My Computer” icon located on the “Save As” window. Then double click on the (E:) icon. From here you can browse through the USB drive to find a location to save the document.
Templates and Clipart on Microsoft 2007
Installed on each public computer are 32 default Microsoft Word templates, 7 Microsoft Excel templates and 6 PowerPoint templates. To access these templates customers simply have to click on the Office Menu and select New. A list of templates will appear from which they can select one. Importing new templates from either the internet or from a USB drive is disabled. So customers are limited to the 44 default templates that come with Office 2007.
Every public computer has 10,000 clipart images installed. The clipart gallery can be searched by clicking on the Insert tab then clicking on the Clipart button. Customers can only search the 10,000 images stored on the computer. They can not search Web Collections or download new clipart from the internet.
Every public computer has 10,000 clipart images installed. The clipart gallery can be searched by clicking on the Insert tab then clicking on the Clipart button. Customers can only search the 10,000 images stored on the computer. They can not search Web Collections or download new clipart from the internet.
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