Interlibrary Library Loan

When processing ILL requests for customers, please ask them for their email address if they have one. Also, you will notice that the maximum amount field is now a REQUIRED field. If they're not willing to pay, you have to put either a $0.00 or $1.00. All customers who request ILLs have to pay the $1.00 hold fee, so ILL understands that when you put $1.00 in the field, the customer is not willing to pay anything else. If you put $5.00 in the max field, this tells ILL that the customer is willing to pay up to this amount. Consequently, if the customer does not pick up the item, they get charged the $5.00 (or whatever the cost was for retrieving their item) plus the $1.00 Not Picked Up fee/hold fee. If it costs more than their max cost, ILL will contact them before fulfilling their request. It is very important that you tell the customer this. ILL has been absorbing the cost of retrieving these materials, i.e shipping and other handling fees, they hope to reduce the amount of requests and also the cost by implementing this new policy.