ILLs

Please review memo# 2008-121 concerning the procedures for ILLS, especially to stress the three points below (comes directly from ILL):

1. Determine the amount of $$ a customer is willing to pay for the ILL, if the lending institution charges a processing fee. We will try to get the item for free but if it is unavailable and they have not designated a limit, we will not pursue it.
This is a required field, you have to put at least $1.00. There is a $1.00 hold fee for all ILLs.

2. Remind customers about the Not Picked Up Fee which also applies to ILLs. If they have designated a fee they are willing to pay and they do not pick up the item, they will also be charged that processing fee.

3. Try to get a current e-mail address for notification. It will make the process move more quickly.

Thanks