Color Printer

1. NEVER turn off the color printer at the end of the day!! It needs to remain on to keep the color “ink” flowing the next morning – it will go into an energy-saving dormant mode overnight and wake itself up before we need it, but this function will not work if it’s turned off and we’ll have a really long wait for it to reactivate. So just DON’T TURN IT OFF! (The On/Off switch is hard to find for a reason!) The printer should always be "On". If we have a power outage, it will turn itself back on when the power is restored.

2. Encourage customers to print from the file command, not from the printer icons. This is important because it will allow them to choose black and white or color – if they do it from the printer icon, it will print on whichever the LAST customer chose, which may not be their choice. (There are warning signs that pop up, including the prices page that tells them the color prints are $0.30 per page rather than $0.15 for black and white. If they DON’T do this, the selection cannot be changed.) If customers send it to the color printer by mistake, please cancel their job, resend their job as black or white (or vise versa depending on what they wanted), and help them to print it.

3. “Ink” replacement is detailed in the cover – they are “Crayon-like” solids, unlike either toners or ink cartridges. Each color is numbered, and if they don’t go in easily, do NOT force them! They fit only one way, and care must be taken. Also, make sure you ONLY put each in the right place or major color disasters will befall. I have additional black ink, if we run out of the other colors we are to call the help desk and ask for more. In the future, supplies will have these as a supply item, but for now please call the help desk if you need more.

4. Adding paper is pretty much the same as for all the other printers – a drawer on the front.

5. It will only print on 8 1/2 x 11 sized paper. If it's any other size, customers will get a prompt asking them to insert the correct size. Please DO NOT do this. Again it will only print on 8 1/2 x 11 sized paper. If a customer happens to do this, to remove the prompt push the cancel button (red button) on the color printer. If it looks like it's not doing anything, push the cancel button a couple of times.

6. In case there is a paper jam, there's a flap in the front and the top of the printer that you can open to remove the jam. There is no flap to open in the back.
If you've checked all the flaps and you don't see a paper jam, try turning the printer off and on. You have to remove the back flap to get to the power button.

7. There is also a maintenance tray located on the right hand side. This tray catches any drips that might fall from the ink blocks as they melt. If you get a message saying that the color printer needs maintenance then it might mean that the tray needs to be cleaned out.

8. We also have a representative who comes to replenish our printer ink/toner cartridges, the color printer is not included in this. He/she will also get statistics from our printers, again the color printer is not included in this.

If you have any questions regarding this, please ask Erin