Thursday, November 11, 2010

CybraryN Blocks

Effective Monday, 11/15 customers will be blocked from using the public computers and express checkout if their library account falls into any of the following categories:

· Registration has expired

· Address check required

· Bad phone number per Unique

· Bad address per Unique

· Verify ID card left at branch

· Bad e-mail address

· Lost/stolen card

· No more claims returned (5)

· Mail returned

· Post office update

· Incomplete patron information

· Verify address and phone number

· Verify ID each time card is used

· Confiscate card

· Address update

· Out of state

· Sent to collection

If there is any doubt in your mind about how to handle any of these transactions, please refer it to a circulation staff member. If cusomters come to the information desk because they're being blocked, rather than send the customer to the circulation side of the desk, please bring the circ. staff over to the customer. This prevents the customer from going to multiple service points.

Please ask, if you have any questions. Thanks -Erin

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