Placing a bibliographic vs. an item level hold request

When placing holds for customers, please make sure to use the object- bibliographic search for titles.

You might be unintentionally placing item level holds for customers if you're using the object-item search for titles. If you do this, even though the customer is number 1 in the holds queue that customer will not get the next available title because Polaris thinks the customer wants that specific copy (item hold).

If you're unsure whether you placed an item level hold instead of a title hold you can check the customer's hold requests under patron status. The icon looks like a small white square with lines with a capital I in the upper left hand corner. In order to rectify this, you'll have to cancel their hold, replace the hold back on correctly, then move them up in the holds queue.

If any of this sounds confusing at all, please ask Erin.
Thank you