Requesting Magazines From Other Branches For Customers

This came up today and I wasn't quite sure so I looked it up, thought we might all need a refresher, so I posted this to the librarians blog.

This is taken from the revised New Holds Process

What should I do if a customer wants a specific magazine that is on the shelf at another branch?

There are many alternative ways for customers to obtain magazine articles other then sending them in Delivery. We encourage librarians to use follow-up questions to determine what the customers really want and if it is available through a database or on the website of the magazine. Magazines sent through Delivery often become worn quickly or damaged permanently. At this time we cannot place Holds on individual magazine issues. If there are no other options, use the following procedure to send a specific magazine to another branch:
• Retrieve the desired magazine
• Check it out to the Hold shelf of the receiving library
• Put the customer’s name and branch of the receiving library on a pink transmittal slip and attach it to the magazine.
• Place the magazine in an envelope and address it to the Hold Desk of the branch where it is to be picked up
• Place it in Delivery
• When received, without checking it in, shelve it under the customer’s name on the Hold shelf, with the appropriate pull date (same as a Hold).

Thanks